Should you require information or help, we invite you to contact our Customer Service at Contact us at cs@moiselle.com.hk or WhatsApp to assist your online purchase. Our Customer Service Representatives will be happy to assist you.

You may select the products you wish to purchase, then click “Add to Shopping Bag”. By clicking “My Cart”, the shopping cart icon at the top right corner of the website, you can edit your cart details and proceed to check out.

Once your payment has been made, you will receive a confirmation e-mail. The invoice will be attached with the confirmation email that you receive after you placed an order.

We accept payments made by Alipay, PayPal, Visa, Mastercard, American Express, JCB, Apply Pay & Google Pay. Consumption Voucher can be used for Hong Kong Residents.

By placing an order, please confirm that the Credit/Debit card(s) used is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to MOISELLE, we will not be liable for any delay or non-delivery. We take all reasonable care to make our site secure. All credit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Your details will be fully encrypted and only used to process card transactions which you have initiated. We aim to ensure that your shopping experience is enjoyable, safe, simple and secure.

Please contact our Customer Service Representatives at cs@moiselle.com.hk as soon as possible for any changes.

We apologize that we are unable to modify or cancel your order once it is placed.

Free shipping upon HKD$4000 (US$510) or above is offered for a single purchase. For local delivery, we shall dispatch your order from 3-7 business days after the order confirmation. 

Please see our delivery information for International Shipping based on your location. It will be delivered by DHL Express within 5-7 business days.
Find out more.

Our merchandise prices are exclusive of all taxes, duties and VAT at destinations. Customers are liable to pay for all import duties, customs fees, tax and VAT which may be levied by the destination countries. Customers, if required by the destination countries, are responsible to complete import customs formalities to release deliveries.

Refund and exchange will be accepted within 14 days after the purchase was delivered. Please check your order and products before you use. For any discrepancies, please notify us within the prescribed time.

Please note the below items are non-exchangeable & non-refundable due to hygiene concerns, brands, final clearance:
1. Rosamund MOISELLE items
2. Mask items
3. Sales items

In the event that the product is defective, a full refund will be made. We will make the reimbursement to you using the same means as your purchase method and currency. The amount will be credited to the credit card account used by you, cash refund will not be available. 

Please note that we will refund the purchase price of the returned Product(s), sales tax included, less the return shipping fee to your original payment method. Upon receipt of the returned package, we will verify the condition of the items before accepting your return and authorising the refund. 

The acceptance of the refund is the sole discretion of MOISELLE. Alternatively, if you choose to accept a replacement product, we will send you the replacement product within 14 days.

For return, you need to inform us by email, then fill in a return form with the details of the single product, the precise quantity of the items you wish to return, and the reasons for the return; and send the product(s) to us together with the completed return form.

You will receive an email with return instructions. Our Customer Service Representative will handle your return request on Monday thru Friday, 9am - 6pm HKT.

Product(s) returned to MOISELLE must be unused with all MOISELLE tags and labels still attached. MOISELLE reserves the right to reject the return products and under such circumstances the products will be sent back to you.