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    Terms of Service

    1. INTRODUCTION

    This MOISELLE website is made available to you in accordance with the following Terms of Use & Service. Please read the Terms of Service carefully before placing any order(s) on our website. By using our services, such as browsing or placing order(s) on our website, you will be deemed to have accepted and agreed to be bound by the Terms of Service and our Privacy Policy.

    Unless otherwise expressly stated in these Terms of Service, all notices from you to us must be in writing and sent to us and all notices from us to you will be displayed on our site from time to time.

    This agreement does not acknowledge any relationship between you and MOISELLE (partnership, collaboration, employment, or otherwise). It does not entitle you to hold yourself as a representative of MOISELLE.

    2. ELIGIBILITY TO PURCHASE

    Please pay attention to our policies relating to the terms of purchase within the Terms of Service and our Privacy Policy. You must be over 18 years of age. If you are under the age of 18, you must let your parents or guardian know about MOISELLE’s Privacy Policy before you register to use the Site and the Services. Further, you should be in possession of a valid credit/debit card issued by a licensed bank acceptable to MOISELLE for payment providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, address, billing information and other requested information as indicated on the site).

    In placing an order with us, you authorise MOISELLE to process a charge or charges on your credit/debit card in the amount of the total purchase price of your order. Please refer to our Privacy Policy for further information about how we use your data. All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers. The site is for your personal use only. You may not purchase products from the site for reselling purposes or commercial exploitation. We reserve the right to accept any order. 

    2. PROHIBITIONS AND FAILURE TO COMPLY

    We may take actions against your account for activities including, but not limited to: Submitting material (including, but not limited to text, images, music or video) of which you do not have the full right to grant the license specified in the submitted content above. Using any technology to attempt to hide the use of multiple accounts or disrupt any of our services.

    Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically, politically or otherwise objectionable material.

    Using the site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others' privacy rights or rights of publicity. Advertising or sending unsolicited messages of any kind. Starting or forwarding chain letters of any kind. Using the site for any fraudulent or unlawful purpose. Impersonating any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the site; or express or imply that we endorse any statement you make.

    Interfering with or disrupting the operation of the site or the servers or networks used to make the site available; or violating any requirements, procedures, policies or regulations of such networks.

    Transmitting or otherwise making available in connection with the site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment. Reproducing, duplicating, copying, selling, reselling, or otherwise exploiting for any commercial purposes, any portion of, use of, or access to the site.

    Modifying, adapting, translating, reverse engineering, decompiling or disassembling any portion of the site. If you wish to reverse engineer any part of the site to create an interoperable program you must contact us and we may consider to provide interface data subject to verification of your identity and other information. Removing any copyright, trade mark or other proprietary rights notice from the site or materials originating from the site.

    Framing or mirroring any part of the site without our express prior written consent. Creating a database by systematically downloading and storing site content. Using any manual or automatic device in any way to gather site content or reproduce or circumvent the navigational structure or presentation of the site without our express prior written consent. Notwithstanding the foregoing, we grant the operators of public online search engines permission to use search retrieval applications to reproduce materials from the site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operator's public online search service.

    MOISELLE reserves the right to terminate any account or to restrict your access to the site or any part of it at its sole discretion.

    3. PRODUCT DESCRIPTION

    MOISELLE will endeavour to ensure that the content and the product descriptions on the site to be accurate and complete as possible. We however do not warrant that content and product descriptions are accurate, complete, current or error-free. Please refer to our Refund, Return and Exchange policy if you feel a product offered by MOISELLE is not as described.

    4. PRICING

    All prices and offers remain valid as advertised from time to time. The price of a product displayed on the site at the time the order is accepted will be honoured, except in cases of obvious error. If you are a customer whose credit card is not denominated in the currency displayed on the site, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

    5. PAYMENT

    We accept payments made by Alipay, PayPal, Visa, Mastercard, American Express, Apply Pay & Google Pay. By placing an order, please confirm that the Credit/Debit card(s) used is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to MOISELLE, we will not be liable for any delay or non-delivery. We take all reasonable care to make our site secure. All credit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Your details will be fully encrypted and only used to process card transactions which you have initiated. We aim to ensure that your shopping experience is enjoyable, safe, simple and secure.

    6. SHIPPING

    For single purchase upon HKD$3000 (US$380) or above, we offer free shipping for a Hong Kong address. During free shipping promotion period, the delivery cost will be removed on the final payment page.

    The summary below shows the available destination options and charges.

    Destination Delivery / Return Fee
    Delivery Lead Time
    Australia USD70
    5-7 business days
    Austria USD76
    5-7 business days
    Brunei Darussalam USD70
    5-7 business days
    Cambodia USD70
    5-7 business days
    Canada USD70
    5-7 business days
    China USD70
    5-7 business days
    Finland USD76
    5-7 business days
    France USD76
    5-7 business days
    Germany USD76
    5-7 business days
    Hong Kong (local) HKD50
    3-7 business days
    India USD76
    5-7 business days
    Indonesia USD70
    5-7 business days
    Israel USD96
    5-7 business days
    Italy USD76
    5-7 business days
    Japan USD57
    5-7 business days
    Kuwait USD210
    5-7 business days
    Luxembourg USD76
    5-7 business days
    Macau HKD95
    5-7 business days
    Malaysia USD70
    5-7 business days
    Mexico USD70
    5-7 business days
    Netherlands USD76
    5-7 business days
    New Zealand USD70
    5-7 business days
    Poland USD76
    5-7 business days
    Qatar USD210
    5-7 business days
    Russian Federation USD210
    5-7 business days
    Singapore USD70
    5-7 business days
    South Korea USD70
    5-7 business days
    Spain USD76
    5-7 business days
    Sri Lanka USD96
    5-7 business days
    Sweden USD76
    5-7 business days
    Switzerland USD76
    5-7 business days
    Taiwan USD70
    5-7 business days
    Thailand USD70
    5-7 business days
    The Philippines USD70
    5-7 business days
    United Kingdom USD76
    5-7 business days
    USA USD70
    5-7 business days
    Vietnam USD70
    5-7 business days


    Delivery lead time should only be used as a guide. MOISELLE will try to minimise any potential delays; however, we cannot take responsibility for customs clearance delays or failed payments.
    We ship internationally except P.O. Boxes and China. The Purchaser will be notified by email of the estimated delivery time for reference only.  We will use our best endeavors to deliver products within the scheduled time but cannot guarantee.

    Upon arrival of the product(s), all orders require a signature on a receipt upon delivery.                    

    7. INSURANCE

    MOISELLE insures each order through transit up until it is delivered. Once the products have been received by you, they will be held at your own risk and we will not be liable for their loss or damage.

    8. IMPORT DUTIES AND TAXES

    Our merchandise prices are exclusive of all taxes, duties and VAT at destinations. Customers are liable to pay for all import duties, customs fees, tax and VAT which may be levied by the destination countries. Customers, if required by the destination countries, are responsible to complete import customs formalities to release deliveries. 

    9. REFUND, RETURN & EXCHANGE

    Refund and exchange will be accepted within fourteen (14) days after the purchase was delivered.

    It is very important that you check your order and products before you use. You must notify us any discrepancies from your order within the prescribed time. We will refund the money or replace the product within fourteen (14) days upon your notice.

    Please note the below items are non-exchangeable & non-refundable due to hygiene concerns, brands, final clearance:

    1. Rosamund MOISELLE items
    2. Mask items
    3. Sales items

    For return, you need to inform us by email, then fill in a return form and send the product(s) to us together with the completed return form. Product(s) returned to MOISELLE must be unused with all MOISELLE tags and labels still attached. MOISELLE reserves the right to reject the return products and under such circumstances the products will be sent back to you.

    In the event that the product is defective, a full refund will be made. We will make the reimbursement to you using the same means as your purchase method and currency. The amount will be credited to the credit card account used by you, cash refund will not be available. 

    Please note that we will refund the purchase price of the returned Product(s), sales tax included, less the return shipping fee to your original payment method. Upon receipt of the returned package, we will verify the condition of the items before accepting your return and authorising the refund. 

    The acceptance of the refund is the sole discretion of MOISELLE. Alternatively, if you choose to accept a replacement product, we will send you the replacement product within fourteen (14) days.

    We will send you an Order Refund email as soon as we have issued the refund. The credit will be visible in your account within one or two billing cycles, depending on the time required for banking procedures for the credit card issuers.

    If you are not satisfied about how we handle your refund, return and exchange, we want to hear about this, we aim to resolve matters amicably, you are welcome to contact customer service by sending an email to cs@moiselle.com.hk.

    We reserve our right to change this refund, return and exchange policy from time to time.

    10. INTELLECTUAL PROPERTY

    All software and content (which is defined as, or includes, any trademarks, service marks, trade dress, text, audio or music, video, graphics, photographs and image) are the intellectual property of MOISELLE and are protected by intellectual property and copyright laws and international treaty provisions. The site is for your personal and non-commercial use only. Any non-personal, resale, redistribution and/or commercial use of the content is only permitted when expressly authorised by MOISELLE and/or its third party licensors in writing. You may not distribute, reproduce, exploit, publish, sell or license any content contained within the site or any part thereof without prior written consent or authorization of MOISELLE. Any such unauthorized actions may result in civil consequences or criminal proceedings. MOISELLE reserves the right to withdraw or amend any item of the services without notice. We will not be liable if for any reason the site is unavailable at any time and for any period

    11. LINKS TO THIRD PARTIES

    The site may include links to other websites or resources that are not operated or prepared by MOISELLE. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them. MOISELLE is not responsible for the content or accuracy of any off-site pages, which include but is not limited to advertisers of the site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.

    12. LIABILITIES

    You are responsible for all your activities on and in connection with using our services.

    MOISELLE shall have no liability:

    (a) if the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, unless you notify us in writing of the problem within fourteen (14) days of the delivery of the products in question;

    (b) if you do not receive the products ordered within fourteen (14) days from the date on which you ordered them, unless you notify us in writing of the problem within fourteen (14) days of the date on which you ordered the products. If you notify us a problem, our obligation will be, at your option to make good any shortage or non-delivery or to replace any products that are damaged or defective.

    Views expressed in any media by the designers, companies or third parties, whose products are sold at our stores or on the site or with whom we are associated, are their own. MOISELLE takes no responsibility for any such views as they do not necessarily reflect ours. We provide the site on an 'as is' basis, without any warranties of any kind, either express or implied, statutory or otherwise. No written information given by MOISELLE shall create any warranty. MOISELLE does not guarantee that the use of the site and services will be error-free or that the site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the site to ensure they have up-to-date software, including anti-virus, installed. Some events may happen beyond our reasonable control, such as adverse weather, breakdown of systems or network access, flood, fire, epidemic, strikes, lock-out, etc. Under such conditions, MOISELLE will always do its best to aim at maintaining its services but will not be responsible for failing to meet any obligations in this Terms of Service. MOISELLE shall owe no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by such event or circumstances.

    At our request, you agree to compensate us fully and hold us, MOISELLE (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms of Service by you. This includes the use of the site by any other person(s) using your account caused by your action or inaction. If you breach the Terms of Service and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach our Terms of Service.

    13. GENERAL INFORMATION

    If any provision of these terms is deemed unlawful, void or for any reason unenforceable, such provision(s) will be deemed severable from the rest of the terms and will not affect the validity and enforceability of the rest of the terms. Failure of us to exercise any rights or remedies will not constitute a waiver of any rights or remedies available to us under these terms or at law. These terms represent the entire agreement between users and us and supersede and replace any other agreement between the parties including but not limited to any previous Terms as they may have applied between users and us. Paragraph headings are for convenience only and not for interpretation of these terms.

    In the event of discrepancies between the Chinese and English versions, the English version shall prevail. If you have any comment about the site or this Term of Service please contact us at cs@moiselle.com.hk.

    14. GOVERNING LAW AND JURISDICITION

    The Terms of Service, together with all our policies and procedures, are governed by and construed in accordance with laws of Hong Kong SAR. The relevant courts of Hong Kong SAR shall have exclusive jurisdiction in the event of any dispute or claim associated with these Terms of Service.

    15. CHANGE OF TERMS OF SERVICE

    We also reserve our right to change the Terms of Service from time to time. In the event that you do not agree to any change to the Terms of Service, you must refrain from using our website. You are advised to check the site from time to time for updates or changes to the said policies and agreements, the Privacy Policy and the Terms of Service.

    EFFECTIVE DATE

    These Terms are effective as of Apr, 2022.